The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, dispose of, or otherwise manage such information. It also aims to inform individuals about how we handle their personal information.
This policy also covers our cookie policy and cookie consent settings.
1. Collection of Personal Information
When you visit our website, we may collect personal information about you, such as your name, address, email address, telephone number, and other similar information. This information is collected only when you voluntarily provide it, for example, by completing a contact form, requesting a quote, requesting a callback, or making another type of inquiry.
We are committed to collecting only the information that is necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access to, use, or disclosure of your personal information. Access to your information is also restricted to employees or service providers who require it to provide you with services.
3. Sharing of Personal Information
We do not trade, sell, rent, or otherwise disclose your personal information to third parties for marketing purposes unless you have expressly consented to such disclosure. However, we may share your information with third-party service providers who assist us in operating our business.
We take appropriate measures to ensure that these third parties adhere to strict security and privacy standards.
4. Retention and Destruction of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy.
Once personal information is no longer required, we ensure that it is securely destroyed or anonymized. We dispose of personal information using secure methods to ensure that its confidentiality is maintained.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. Cookies are small text files stored on your device when you browse our website. They allow us to collect information such as the pages you visit, the duration of your visit, and your language preferences. This information helps us analyze trends, improve our website, and provide you with personalized content.
You may choose to accept or decline cookies through our consent banner. You can also enable or disable cookies by changing your browser settings. However, please note that disabling cookies may limit certain features of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you take on the website, such as saving your privacy preferences or completing forms. These cookies do not store any information that can personally identify you.
5.1.2 Statistical Cookies
These cookies collect information about how you use the website, including the pages you visit and the links you click. This data allows us to measure and improve the website’s performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. These companies may use them to create a profile of your interests in order to provide you with personalized advertising on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may be subject to change, to better understand how your information is used through these cookies. Please note that most of these social media platforms are based outside of Canada.
5.1.4 Security Cookies
To help prevent fraud and protect our systems, forms on our website may be protected by Google reCAPTCHA technology. This tool uses cookies to collect information about how a user interacts with the website. Examples of data collected include how the user moves their mouse, how they click and navigate between content, how long they take to complete certain tasks, and the device they use.
By analyzing this information, the tool can determine the likelihood that the user is a human rather than a bot. This data may be shared with other Google products and services.
5.2 Enable, Disable, and Delete Cookies
You can manage cookies through the browsers on your various devices. Most browsers accept cookies by default. However, you can configure your browser to automatically reject all cookies or specify which sources you wish to accept.
You can also set your browser to automatically delete cookies when you close it or manually delete them on a regular basis. Please note that each browser has different settings, so we encourage you to consult your browser’s help menu for specific instructions.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept,” you consent to the use of all cookies and agree to this Cookie Policy.
You may also choose to “Reject” all cookies that are not essential to the operation of this website or “Manage Your Preferences” by accepting specific categories of cookies.
You can change your consent preferences at any time.
5.4 Third Parties
We have entered into agreements regarding the use of cookies with other companies that place cookies on our website. However, we cannot guarantee that these third parties will handle your personal information reliably or securely.
Certain third parties, such as Google and social media platforms, are considered independent entities with respect to the processing of personal information. We strongly recommend reviewing the privacy policies of these companies.
6. Liability
Overall, we are responsible for protecting the personal information in our possession. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.
7. Rights of Access, Rectification, and Withdrawal of Consent
You have the right to submit a request for access to the personal information we process about you. You also have the right to object to the processing of your personal information and to request an overview of the information being processed, presented in a commonly used format.
You may request the correction or deletion of your personal information if it is inaccurate or outdated. Where applicable, updated information will be provided to third parties who have access to it.
You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you.
You have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). If the issue remains unresolved, you may contact the Office of the Privacy Commissioner of Canada.
If you wish to exercise your rights of access, rectification, or withdrawal of consent, you must submit a written request to the person responsible for the protection of personal information. The appropriate contact information is provided in the “Person Responsible for the Protection of Personal Information” section below.
8. Process for Handling Complaints Regarding the Protection of Personal Information
If you wish to file a complaint regarding the application of this policy or, more generally, the protection of your personal information, you must submit your complaint in writing by contacting the person responsible for the protection of personal information. Their contact information is provided in the “Person Responsible for the Protection of Personal Information” section.
The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation related to the assessment, as well as the response provided to the individual who submitted the complaint.
We are committed to handling all complaints received in a confidential manner.
9. Person Responsible for the Protection of Personal Information
For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:
- Arielle Dagenais, Director of Operations
- 418-486-2626
10. Approval
This policy has been approved by the person responsible for the protection of personal information, whose professional contact information is provided above.
11. Publication and Amendments
We reserve the right to revise this Privacy and Personal Information Protection Policy at any time. Any changes will be posted on our website and will take effect upon publication.
We encourage you to review this policy regularly to stay informed of any updates.